Privacy Policy

1. Introduction

Notary Online is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our website and services.   

We collect personal information that you provide to us when you:

• Create an account
• Use our website features (e.g., contact forms, reviews)
• Purchase services
• Contact us by phone, email, or other means

The information we collect may include:

• Name and date of birth
• Contact information (address, phone number, email)
• Billing information
• User preferences
• Information you submit through user-generated content features
• IP address and computer information
• Information collected through cookies (optional)

3. How We Use Your Information

We use your personal information to:

• Verify your identity
• Process your service requests and payments
• Respond to your inquiries and provide customer support
• Conduct research and development to improve our services
• Send promotional materials (with your consent)
• Prevent and detect fraud and other illegal activities
• Comply with legal and regulatory requirements

4. Disclosure of Your Information

We may disclose your personal information to third-party service providers who help us operate our business and website. These service providers are bound by confidentiality obligations and may only use your information for the purposes we have specified.   

• Government and regulatory authorities
• Credit reporting and fraud-checking agencies
• Our professional advisors (e.g., accountants, lawyers)
• Entities involved in a transfer/sale of our business or assets
• Professional bodies

5. Your Rights

You have the right to access, correct, and request deletion of your personal information. You can also opt out of receiving promotional materials from us.

6. Cookies

We use cookies to personalise your online experience and remember your preferences. You can choose to disable cookies in your browser settings.

7. Security of Your Information

We take reasonable steps to protect your personal information from unauthorized access, use, or disclosure.   

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated version on our website.   

If you have any questions about this Privacy Policy, please contact us at info@notaryonline.com.au.

10. For Australian Residents

This Privacy Policy complies with the Australian Privacy Principles and the Privacy Act 1988 (Cth). You can find more information about the Privacy Act on the Federal Privacy Commissioner’s website (www.privacy.gov.au).

11. For Residents of the European Union

This Privacy Policy also complies with the General Data Protection Regulation (GDPR).

12. Rights under GDPR

You have the right to:

• Access your personal information
• Rectify inaccurate information
• Request deletion of your information (subject to certain exceptions)
• Restrict the processing of your information
• Object to automated decision-making
• Request your information to be transferred to another organisation

13. Data Storage and Processing

We may store and process your data outside the EU using services like Google Analytics or cloud-based platforms. We require these third parties to implement appropriate security measures to protect your data.

14. Retention of Your Data

We will only retain your data for as long as necessary for the purpose for which it was collected or required by law.

15. Keeping Your Information Up-to-Date

Please inform us of any changes to your personal information to ensure its accuracy.

16. Changes to this Privacy Policy

We will notify you of any changes to this Privacy Policy in accordance with GDPR requirements.

17. Revision History

This revised Privacy Policy replaces the previous version dated 21 October 2024 and applies to all personal information collected on or after this date.